Have a question? You can find the answers to the most common questions we get asked by our customers. If your question is not answered below please don’t hesitate to get in touch with us.
What would you do if you haven’t received any confirmation or other booking reference?
First of all please check the file SPAM of your email box.
In case you haven’t received any reply please call or send a message via Whatsapp, Viber, Telegram to our call center +39 333 1275225
How can you make a booking?
Making a booking is easy, once you have listed the date you need for the service and filled in the form with an address, hotel, B&B or private home.
Please note in case you have a lodge on Corso Umberto of Taormina the meeting point will be at the “Porta Messina” or at the “Porta Catania”, the gate of the city that would be closer to the main way. The entrance to the historical centre of the city is closed for the reasons of the national security.
What are the terms of payment?
We accept only cash payments. NO CREDIT CARD.
Could you pay with US dollars or Pounds?
Yes, according to the approximate calculation for the banking exchange fees:
- Euro 15 = 18 USD
- Euro 15 = 16 GBP
- Euro 15 = 120 DKK
- Euro 15 = 24 CAD
- Euro 15 = 26 AUD
- Euro 15 = 300 MDL
- Euro 15 = 500 UAH
- Euro 15 = 100 TRY
- Euro 15 = 20 CHF
- Euro 15 = 180 SEK
- Euro 15 = 1200 RUB
- Euro 15 = 40 BYN
Could you book the service of Taormina Taxi Meeting at different time?
No, the time of the pick-up is fixed and cannot be modified.
How can you recognize your driver?
The driver will present at the fixed time with your name at your address or at the hotel of Letojanni, Taormina or Giardini Naxos.
How can you find your driver at the airport?
Once you have gotten your luggage and left the first door of the arrival terminal, please turn to the right and go up the escalator to the departure terminal on the upper floor and go out there at the end of the Airport. Your vehicle will be outdoor at the scheduled time, please learn the map.Google map.
It’s easy to recognize the vehicle by writing “Taormina Taxi Meeting” on the windshield.
All our vehicles are black Mercedes Vito up to 8 passengers, the driver will have the list of the passengers, please kindly check your name.
Can I ask another point of destination in the other town?
NO, it’s not possible.
For the following hotels, such as: Hotel Crystal Sea, Hotel Baia Taormina Grand Palace, Hotel Capo dei Greci or the other hotels that are situated in the towns, like as Forza d’Agrò, Castelmola, Calatabiano etc., the service of “Taormina Taxi Meeting” is NOT AVAILABLE.
What should you do in case you will not be in time or your flight will be late?
Obviously you’ll lose your booking transfer but you can take the next one if there would be the vacant place. We advise to contact our call center or to send a message (WhatsApp/Viber/Telegram) in this special case.
Booking: Can I change the date of my transfer?
Yes, of course. You have to contact us by e-mail or by phone.
When should you make a booking beforehand?
You should make a booking at least 48 hours before the date of the transfer. Otherwise you should contact our call center in order to check the availability of the service on your date.
Will you get the driver’s phone number?
NO. If you have any problem please contact our Call Center.
How can you reserve a child seat?
You should make a request in the proper space while booking, indicating the age of a child in the special space “Particular Requests”.
Is the timetable correct?
Timetable can be a subject to small variations due to the traffic, the atmospheric events and/or any natural disasters not attributable to the service of Taormina Taxi Meeting.
If all bookings come to/from the same location, what happens?
If all passengers come from the same location or they booked their transfers from the Catania airport to the same town, the driver would not make other stops, but the transfer will go directly to the fixed destination.
How can I get the confirmation of the booking?
Once the reservation is done, the booking system will send you a confirmation based on availability of seats. Otherwise the system will reject your request.
How many passengers can be transported in one time?
Our service of Taxi Meeting can carry up to 7 passengers at the same time. The system will block any booked over request.
What kind of vehicles do you provide for the service?
We operate exclusively with Mercedes vehicles, such as: Mercedes Vito, Mercedes Viano and Mercedes Sprinter.